Shipping Policy

Shipping Costs
BeNeLux: 2,65€. Free delivery from 39€

France: 2,65€. Free delivery from 39€

Germany: 2,50€. Free delivery from 39€

UK:  6,50€   Free delivery from 39€

Italy: 

- 9€ for orders below 25€
- 6€ for orders below 45€. 
- 4,75€ for orders below 65€. 
Free delivery from 65€

Spain: 

- 9,50€ for orders below 65€
- 4€ for orders below 85€. 
Free delivery from 85€

Sweden: 

- 10,50€ for orders below 25€
- 8,15€ for orders below 45€. 
- 6,75€ for orders below 65€. 
Free delivery from 65€

Sweden: 

- 9,50€ for orders below 25€
- 5,25€ for orders below 45€. 
- 4€ for orders below 65€. 
Free delivery from 65€

Austria: 

- 8€ for orders below 25€
- 4€ for orders below 45€. 
- 2,75€ for orders below 65€. 
Free delivery from 65€

Poland: 

- 10€ for orders below 25€
- 8€ for orders below 45€. 
- 6€ for orders below 65€. 
Free delivery from 65€

Switzerland: 

- 15€ for orders below 25€
- 12€ for orders below 45€. 
- 9,50€ for orders below 65€. 
Free delivery from 65€


Shipping & Handling

We ship our products with Bpost, DPD or DHL within the European Union. Standard shipping within the EU takes 2-5 business days depending on the country.

During sales and other promotional operations, shipment delays may occur due to the rising activity at our warehouse, this delay cannot constitute a reason for any pecuniary compensation.

Undelivered & Refused shipments that are returned to Gili are subject to all applicable shipping fees.

If a shipment is refused, the customer takes full responsibility for the return of the shipment. If your refused shipment is received back to Gili, you will receive a refund or credit minus the original shipping and return shipping fees. Should a refused shipment be lost or abandon by UPS, the customer takes full responsibility for the loss. 


DUTIES, CUSTOMS AND VAT INCLUDED IN ALL EU ORDERS

All CLAE.eu orders are shipped from our warehouse located in Antwerp, Belgium. Duties, Customs and Value Added Taxes DO NOT apply to orders shipped within the European Union. Orders shipped outside the European Union may be subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

Return Policy

RETURN POLICY

At GILI we want you to be fully satisfied with your purchase. If, for any reason, you decide you would like to return an item, we only accept returns in unconsumed, brand new condition for refund or exchange.
Customers have 30 days from the date of purchase to return items for exchange or refund. All products must be returned with the original, undamaged, unmarked GILI Bottle,  inside of a separate shipping box  marked with the order number (#****).  

Please note that GILI does not offer free returns. Return shipping fees are the customer's responsibility. 

Usually, returns take 3 to 5 open business days to reach our return warehouse, located in Belgium.
Depending on the activity at our return warehouse, there might be a delays of 48 hours for our warehouse team to process your returned order.

EXCHANGE & REFUNDS

Orders are eligible for exchange or refund only within 30 days from date of purchase

IN CASE OF A EXCHANGE :

Please provide the reference of the desired items. The desired item has to be available on the web store.

The item will be reserved to you during 30 days while your initial order is returned, the reserved item will be shipped to you upon receipt of your returned order.

Desired item price must correspond to the amount of the initial order.
If the desired item price is lower than the amount of the initial order, the price difference will be refunded on your initial order.
If the desired item price is higher than the amount of the initial order, the price difference will be charged with an electronic invoice sent by email.

 

IN CASE OF A REFUND :

Refunds will be processed to the original form of payment once your return is received by our warehouse team.
The refund can take up to 4 open business days to reach your bank account.
 

WANT TO RETURN YOUR ORDER ? HERE IS WHAT TO DO :

  1. Please send us an email with your order number and the email address used when placing the order.
  2. You will then receive return instructions by email.
  3. Follow the steps and process to the shipment of your return to our return location
  4. You will receive an email when the exchange or the refund has been proceeded
TO CONTACT US:

Email: hello@gilidrinks.com